The Slovenian government’s Business Development Agency (SPIRIT Slovenia, public agency) is a single point of contact for Slovenian entrepreneurs, potential investors, and international companies looking for new business opportunities.
Free of charge, the agency prepares and provides practical information and advice on various business opportunities in Slovenia. It also acts as a major hub for public tenders for entrepreneurship and export.
With so many activities and services, SPIRIT Slovenia was searching for a trusted partner who could digitalize their current efforts and create a sustainable solution going forward.
The challenge: Improve the accessibility of public services
Despite a strong network and supportive environment for entrepreneurs in Slovenia, information is usually granulated between different sources and stakeholders. As a result, it’s hard to trace and access support offered to local and international businesses.
By digitalizing its products and services, SPIRIT Slovenia aimed to improve the accessibility of its current services, enhance communication with its customers, and extend its offering.
We greatly improved user experience by analyzing user journeys and developing a new design.
We sped up the digitalization of services by applying agile methodologies.
We optimized the preparation, submission and processing of applications with the digital transformation of processes.
We cut the time of submission processing and processed 4,000 applications from submission to fund distribution in less than two months.
The solution: Digitalization and optimization of business processes to improve user experience
We worked on the gradual roll-out of digital products and services with end users in mind.
Before jumping into digitalization, we mapped user journeys and prioritized digitalization efforts with the use of agile methodologies. The goal was to slowly but steadily improve the agency’s services and optimize its business processes.
Single information point of preventive measures for COVID-19
Revamped landing page Single information point for measures to support the economy to mitigate the effects of COVID-19.
Records of experts and contractors for startup and scalup companies
Revamped landing page Records of experts and contractors for startup and scaleup companies.
Based on this initial effort, we created several landing pages and an entrepreneurial portal with electronic forms to cut time spent on red tape. These were all integrated to a single backend for improved content and public tender management.
Tools for editing and linking the content of various agency websites in one place in the backoffice.
The integration of a support environment
Tools for integrating, aggregating and coordinating information from support environment services.
All in one place
Using the search engine to access information and support services.
Public tender managemenet
Digitization of the entire work process of managing public tenders and calls, work with applications and applicants.
User profile of the user (company) with access to electronic forms for applying to selected public calls and tenders.
Electronic application to the public call
The fully electronic application to the public call supports the processes: application, validation, e-signing, submission of the application and receipt of the selection decision.
With the digital transformation of SPIRIT Slovenia’s services, we optimized and digitalized the submission and backoffice processing of public tender aplications. Consequently, this also minimized the error rate and significantly cut time from submission to receiving public funds.
Check out the new platform on www.spiritslovenia.si.
With Abelium’s solution in place, SPIRIT Slovenia managed to distribute funds to 4,000 businesses less than two months after their request submission.
- SPIRIT Slovenija, public agency